ServiceNow Project Manager

ServiceNow Project Manager / SCRUM Master
Location: Dublin (Hybrid – 2 days onsite per week)

This is a key role supporting enterprise-wide ServiceNow initiatives, focused on driving Agile delivery and coordinating cross-functional efforts to enhance IT service management and automation.

Key Responsibilities:

• Act as SCRUM Master for the ServiceNow team, running Agile ceremonies and ensuring best practices

• Manage the planning and delivery of ServiceNow projects across modules including ITSM, ITOM, SAM, SecOps, and BCM

• Work with platform owners, developers, and stakeholders to define scope and timelines

• Track progress using Jira, Azure DevOps, or similar tools

• Support M&A onboarding projects and manage external vendor coordination

• Ensure compliance with governance and change management standards

Candidate Profile:

• 5+ years in IT project management, with at least 3 in an Agile/SCRUM Master role

• Experience delivering ServiceNow projects or working closely with ServiceNow teams

• Certified SCRUM Master (CSM), PMI-ACP, or equivalent

• Familiarity with ITIL, Agile methodologies, and enterprise IT environments

• Strong communication and stakeholder management skills

• Experience in a hybrid working model and ideally in a professional services or managed services setting

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